Refund policy

All sales are final. At this time, we do not accept returns, exchanges, or refunds for items due to change of mind, size, or personal preference. Each product is created on demand, which helps us reduce waste and maintain sustainable practices.

However, if your order arrives damaged, defective, or with an error in fulfillment, please contact us within 7 days of receiving your order. We will work directly with our production partner to resolve the issue by offering a replacement or store credit, as appropriate.

To report a problem, please email us at madres.en.cuarentena.merch@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging.

We reserve the right to determine whether a replacement or credit will be issued based on the evidence provided.